Sample content for local preview. Contact details and store policies are not final. Replace and approve before launch.
Cancellations, returns & refunds
When plans change.
A clear place for the rules and the next step when an order needs attention.
This is a sample policy.
Return windows, eligible products, return-shipping costs and refund timelines have not been approved. The examples below explain the intended support journey, not a final entitlement or guarantee.
Need to cancel?
Open the order in your account and use the cancellation request option if it is available. Include a short reason so the store can review the request. Submitting a request does not itself cancel an order or recall a parcel already handed to a fulfilment partner.
Start with the order.
Find the affected purchase.
Keep your order reference, product details and a description of the issue ready.
Send a request.
Use the available order request option or the confirmed support channel. Add photographs where relevant once an upload channel is provided.
Wait for the next instruction.
The store reviews the request and provides the applicable next steps. Do not send goods to an unconfirmed return address.
Details to confirm before launch.
| Topic | Policy detail |
|---|---|
| Eligibility & window | Add the approved timeframe, condition requirements and any product-specific exceptions. |
| Return shipping | Add who arranges and pays for return shipping in each supported case. |
| Refund method & timing | Add the approved method and expected timing after the request is accepted. |
| Damaged or incorrect items | Add the evidence requirements and the actual support contact. |
Understand your refund status.
A refund request, an approved request and a completed payment transfer are different steps. The account shows the information recorded by the store. The local build supports request review, admin-authorised Cashfree refund submission with provider verification, and recording refunds completed externally. Approving a request and submitting a refund are separate actions.