Sample content for local preview. Contact details and store policies are not final. Replace and approve before launch.
Shipping & delivery
From our house to yours.
What to expect when an order leaves the store or a fulfilment partner.
Delivery policy in progress.
Delivery areas, charges and dispatch estimates are being finalised. Any local preview rates are test settings, not an approved launch policy.
Different routes. One order.
An order can include products handled by different teams.
| Fulfilment route | What it means |
|---|---|
| Print-partner products | Items assigned to Qikink are intended to be produced and shipped through that partner once fulfilment is enabled. |
| Products stocked by us | Items held by House of Mamba are intended to ship through our chosen shipping partner. |
| Mixed orders | Separate parcels and tracking references may be shown for the items in each group. |
Follow the journey.
Check your delivery details.
Enter a complete address, valid PIN code and reachable phone number at checkout.
Review available delivery options.
Checkout shows the configured options and charge for the order. Do not assume free delivery when no rate is available.
Find your parcel updates.
Your order details show the items and tracking information for each parcel when those details are available.
Delays, changes or a missing parcel.
Contact the store with your order reference and the affected parcel details once support channels are published. Dispatch cut-offs, estimated delivery times, serviceable areas and address-change rules will be added to this section before launch.